Top 5 Healthcare Chatbot Uses Cases & Examples 2023

You can use ecommerce chatbots to ease the ordering and refunding processes for your customers. Also, if you connect your ecommerce to the bots, they can check the inventory status and product availability of specific items, help customers complete purchases, and track orders. Both of these use cases of chatbots can help you increase sales and conversion rates. Patients and plan members can use Chatbots to get insurance services and healthcare resources.

The bot performs banking activities, such as checking balance, funds transfers, and bill payments. It can also provide information about spending trends and credit scores for a full account analysis view. For example, if your patient is using the medication reminder already, you can add a symptom check for each of the reminders. So, for diabetic treatment, the chatbot can ask if the patient had any symptoms during the day.

Healthcare chatbots — what are they?

Medisafe empowers users to manage their drug journey — from intricate dosing schedules to monitoring multiple measurements. Additionally, it alerts them if there’s a potential unhealthy interaction between two medications. Stay on this page to learn what are chatbots in healthcare, how they work, and what it takes to create a medical chatbot. The rapid adoption of AI chatbots in healthcare leads to the rapid development of medical-oriented large language models. These models will be trained on medical data to deliver accurate responses.

Soon enough, organizations like WHO and CDC started adopting conversational AI-powered chatbots to provide curated information to a wide audience with ease. If you wish to see how a healthcare chatbot suits your medical services, take a detailed demo with our in-house chatbot experts. This feedback concerning doctors, treatments, and patient experience has the potential to change the outlook of your healthcare institution, all via a simple automated conversation. Managing appointments is one of the more tasking operations in the hospital. Although scheduling systems are in use, many patients still find it difficult to navigate the scheduling systems. Some of the tools lack flexibility and make it impossible for hospitals to hide their backend/internal schedules intended only for staff.

Medical Chatbot – A Guide for Developing Chatbots in Healthcare

Once again, go back to the roots and think of your target audience in the context of their needs. HealthJoy’s virtual assistant, JOY, can initiate a prescription review by inquiring about a patient’s dosage, medications, and other relevant information. Hospitals can healthcare chatbot use case diagram use chatbots for follow-up interactions, ensuring adherence to treatment plans and minimizing readmissions. The Global Healthcare Chatbots Market, valued at USD 307.2 million in 2022, is projected to reach USD 1.6 billion by 2032, with a forecasted CAGR of 18.3%.